Customer Satisfaction Survey

Thank you for recently using the services of Fineline Road Marking Ltd.

We are constantly looking for ways to improve the quality of service to you, our customer. To do that, we need to know what you think. We’d really appreciate it if you would take just a few minutes to respond to the handful of questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve - the best possible!

Please fill in this survey.

Did you feel that the price you were charged for our services was reasonable, and that you got good value for the money spent?  yes no

Were you satisfied with the approach of Fineline in offering you your quotation, speed of response to you queries, phone calls returned promptly, the format of your quotation and invoice, etc? yes no


When the staff of Fineline was onsite doing the work, were you satisfied with:

The professionalism of the crew onsite? yes no

The methods/techniques/materials that they used in performing the work? yes no

The condition of the jobsite when they left? yes no

The finished product? yes no

The impact of our work on your staff/tenants/customers? yes no

How would you rate the friendliness, helpfulness and attitude of our staff? 1 2 3 4 5

How would you rate the overall service that you received from Fineline? 1 2 3 4 5

Are you satisfied enough to refer Fineline Road Marking to other potential customers? yes no


What 3 things are we doing well?

1. 

2. 

3. 

 

What 3 things do we need to improve?

1.

2.

3.

 

What advice would you give Fineline Road Marking to earn more of your business?

 

Your Company Name: 

Your Name: 

Job Description or Quotation/Invoice Number: 

 

Thank You for taking the time to complete the above. Any questions or concerns that you have will be addressed immediately. We pass on all comments, good and bad, to the staff so that they may see the actual opinions of our customers. Staff bonuses and other incentives are partially based on our customer’s comments and opinions. It is in their best interest to keep our clients satisfied so if you are, please tell us.

If you want to make other comments, please call us directly @ (250) 741-4668

    • contact info

      Please call for a Free Estimate
      Phone: 1 888 227 5043
      Email: info@finelinemarking.com
      Nanaimo Shop:
      #8—2535 McCullough Road
      Nanaimo, BC, V9S 4M9